updates

Enhancements in Service Pack 7505:

1. Refer Option for the Site.

   Refer default settings does not copy the default settings to every site (site base configuration), instead the default settings are referred to the site. Hence any modifications made by the administrator under default settings, such as, adding / modifying a Group, Holiday, Business Rule, SLA etc., will get applied to the sites with refer default settings enabled.

2. Enhanced Copy Option for the Site.

   Copy default settings help you to maintain separate configurations for your sites, and if there is any slight changes made under default settings then, the same gets pushed to the sites provided the previous states of default setting and site configuration is the same. But any minor changes made in the site based configurations of a site is exclusively for the particular site.

3. API is exposed in order to add request into ServiceDesk Plus.

   API can be used to receive (and share) data with other applications. As initial cut, we are supporting to create, update, delete requests, add notes to request and to get request details through Http form submission. ie. user can create a new request through web form submission (other than the new request form supported by SDP client). Similarly user can perform update request, delete request, adding notes to request through http form submission (either through browser client or program).

1. Grid-Layout: This is a major feature that’s going to be handy for Space Management module in several ways…
   
2. Integration with ServiceDesk Plus
3. Meeting room booking for recurrent meetings

Below are the major Issues fixed in this Build 5500:

1. Issue on Product Type Additional Fields has been fixed. Now the user will be able to get all his Meter Reading History while modifying Product Type Additional Fields as changes are made in Meter Type.
2. Issue in Quick link open has been fixed.
3. Issue in Pass through authentication in Single sing on is fixed
4. Add requester issue in maintenance form search has been fixed

Apart from these feature FacilitiesDesk 5 has localized versions available in Spanish and Russian.

Many more trivial issues were also fixed apart from these to improve the working of FacilitiesDesk.

SupportCenter Plus releases Service Pack 7008

SupportCenter Plus releases the most awaited Service Pack – 7008. The latest release addresses some of the important issues raised by the customers. Some of the enhancements in 7008 are

1. Multiple Contracts can be created for the same account, based on products.

2. You can make the request conversations private or public. This gives the flexibility for the support staff to forward a request to another staff and get his opinions on it.

3. With the 7008 upgrade, you can make the solutions viewable for non-login users and contacts without accounts.

For the complete list of enhancements and fixed issues, please visit

http://manageengine.com/products/support-center/sp-readme-7.html

To download the upgrade and installation details, please visit

http://manageengine.com/products/support-center/service-packs.html

Feel free to contact us at support@supportcenterplus.com for any queries, feedbacks and enhancement requests.

SELF-SERVICE PORTAL - A SIMPLE YET POWERFUL TOOL

Self-Service Portal is the most imperative component of the Customer Support Desk which empowers the end-user to be self-reliant and reduces the load of the customer support staff considerably. Customers can make new requests, track their existing requests, find solutions to simple problems, and even track their request history.

Benefits:

• Reduces the load of the support representatives considerably.
• Customers are connected to you 24 X 7. They can create and track requests easily.
• Empowers the user to find solutions by themselves and make them self-reliant.
• Increases the productivity of the Support Representatives. They can involve their time in solving more complex problems.
• Reduces the number of calls to the support team.

More link to:

http://manageengine.com/products/support-center/self-service-portal.html

+1 925 965 2017